Senior Engineering Manager (Hands-on)

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The mission & impact

You. Better. With Alan. We're building AI-powered healthcare tools that 700K+ people depend on across France, Spain, Belgium, and Canada. Our customer support systems handle 50K+ member interactions daily with AI assistance. When they break, people can't get the healthcare guidance they need most. Your leadership directly impacts how we deliver exceptional care to our members. In 2024, our AI-powered support tools reduced response times by 60% while improving member satisfaction scores.

What you'll build and who you'll work with

• AI support platform : Intelligent systems that help our support team resolve member queries faster and more accurately than ever before
• Automation engine : Smart workflows that handle routine tasks, letting our team focus on complex member needs and relationship building
• Ne...