Senior Engineering Manager (Hands-on)

Overview Join to apply for the Senior Engineering Manager - AI role at Alan We are building AI-powered healthcare tools that 700K people depend on across France, Spain, Belgium, and Canada. Our customer support systems handle 50K member interactions daily with AI assistance. Your leadership will impact how we deliver exceptional care to our members. In 2024, our AI-powered support tools reduced response times by 60% while improving member satisfaction scores. What you'll build and who you'll work with Support tools & systems : Sophisticated platforms that empower our support team to deliver exceptional member experiences Operational solutions : Systems that combine technical excellence with a deep understanding of support workflows and member needs Automated support workflows : AI-driven automation that handles routine tasks, letting our support team focus on complex member needs and relationship building Role You'll lead 6-15 engineers across multiple crews, working closely with produ...