Senior Enterprise Operations Engineer (Network - tier 2 support)

Overview

Mastercard Enterprise Operations team provides essential technical support for our operations environment. As a key member of the team, you would provide project support, training for junior staff, and utilize applied engineering techniques to develop and implement new technology initiatives. You will also analyze trends over time to assess Mastercard's system performance and develop improvement plans and escalation protocols, ensuring accurate execution.

The Role

• Perform Tier II support functions for the Mastercard Enterprise Operations team
• Provide project support for major initiatives with an emphasis on operations and operational support
• Perform proactive network analysis to ensure network integrity and performance is in an optimal state
• Develop documentation to support the operations environment
• Develop metrics to measure efficiencies within the environment
• Interact effectively with partners,...