Job Description

A leading technology company is seeking a Principal Support Engineer in Barcelona, Spain. This senior role involves driving rapid resolutions for complex customer issues, requiring expertise in Datadog and REST API troubleshooting. The engineer will lead high-severity escalations, work closely with engineering teams, and analyze performance KPIs to enhance overall service quality. Ideal candidates will have over 10 years of experience in technical support and must demonstrate the ability to resolve issues effectively while maintaining high customer satisfaction.
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