Job Description
Senior Executive, Claims Support Services
Handle incoming emails in the claims mailbox
Register first notification of loss (FNOL)
Respond to claims enquiries promptly and accurately
Forward emails to the correct Claims PIC/unit
Answer customer calls related to claims
Perform callbacks to customers/NPS detractors when required
Maintain and update daily productivity tracker
Key Responsibilities
Email Management
Provide clear advice on claims procedures and required documents
Give accurate claims status updates
Escalate complex issues to the relevant claims unit (no liability commitments)
Forward claims notifications/documents to the right unit or registration team
Escalate complaints to Claims Unit Heads if beyond handling capacity
Answer customer calls with claims advice and status updates
Perform callbacks to NPS detractors, close the loop, and sha...
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