Senior Executive Client Servicing

We are seeking an experienced Senior Associate - Client Servicing to join our advertising team.

The ideal candidate will have a proven track record of managing and growing client

relationships, along with experience in managing and leading account teams.

Responsibilities:

• Serve as the primary point of contact for clients throughout website project lifecycles.
• Gather and document client requirements including scope, functionalities, design preferences, and technical specifications.
• Coordinate with internal teams such as UI/UX, development, QA, content, and project management to ensure smooth execution.
• Prepare and present project timelines, proposals, wireframes, and progress reports to clients.
• Manage communication, feedback cycles, change requests, and approvals effectively.
• Monitor project milestones to ensure timely delivery and adherence to scope and quality standards.
• Educate clients on web features, CMS usage, hosting environments, and post-launch processes when required.
• Identify potential risks, communicate proactively, and ensure resolution to maintain client satisfaction.
• Maintain strong client relationships to drive retention, referrals, and upsell opportunities.

Skills & Requirements

• 1–4 years of experience in client servicing, account management, or project coordination—preferably within web, digital, or tech environments.
• Basic understanding of website development processes, UI/UX, CMS platforms (e.g., WordPress, Shopify), and web technologies is preferred.
• Strong communication, presentation, and documentation skills.
• Ability to manage multiple clients and projects simultaneously.
• Proactive problem-solver with strong attention to detail.