Senior Executive - IT Operations (MAC OS)

We are looking for an experienced Senior IT Operations Executive to support and manage a growing macOS-first environment along with Microsoft 365 applications, security tools, and enterprise SaaS platforms. The ideal candidate should have hands-on experience with macOS management, Apple Business Manager (ABM), Intune MDM for macOS, end-user troubleshooting, and automation. This role requires strong problem-solving ability, excellent communication skills, and the capability to support global users in a hybrid workplace.

Key Responsibilities

1. Advanced macOS Support & Troubleshooting

• Provide L2-level support for macOS devices, handling advanced issues such as:
• Kernel-level faults, performance tuning, app crashes
• VPN/Zero-Trust client issues
• Network configuration, certificate issues, Wi-Fi/802.1X
• Lead troubleshooting for Microsoft Te...