Job Description

1. JOB DETAILS:

POSITION TITLE: CUSTOMER ADVISOR

DEPARTMENT: PRE SALES

LOCATION: BANGALORE

COMPANY NAME: NKLUSIVE


2. JOB PURPOSE:

Responsible for engaging with prospective clients, understanding their property requirements, providing project details, and coordinating site visits. The role focuses on lead qualification through inbound and outbound with effective communication, and ensuring a seamless handover to the sales team.


3. JOB RESPONSIBILITIES:


  • 1. The customer advisor should ensure the acceptance of all incoming calls to the customer care numbers.
  • 2. Ensure follow up of the missed calls that come either during other calls or during non-working hours.
  • 3. Must ensure the following up of:
  • - Call Back
  • - Call Drop
  • 4. They must also ensure that all leads coming to them through various sources are immediate...

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