Job Description

  • Direct communications with guests before arrival to coordinate a smooth check‑in Welcome guests during check‑in and giving a fond farewell to guest while checkout. Ensure that all check‑ins and check‑outs are handled smoothly without unnecessary delay or discomfort to any guest.
  • Providing excellent customer service as per company standards.
  • Meeting the guests at the reception while check in and check out.
  • Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles.
  • Ensuring excellent customer feedback and reviews on all the platforms and channels applicable.
  • Apartment inspections and follow up with guests about apartment condition after check in.
  • Managing security deposits from guests and return on check out after inspection and confirmation.

Required Experience

Senior IC

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