Job Description

A Position Overview

Position Title

Quality Executive

Department

Process Excellence

Level/ Band

Sr. Executive/AM

Role Summary/Job Specifications:

We are seeking a detail-oriented and experienced Quality Executive to join our team. The ideal candidate will be responsible for ensuring the highest standards of quality in our insurance process transactions and voice-based customer interactions. This role requires a keen eye for detail, excellent Audit skills, and a commitment to continuous improvement.

  • Education: Bachelor’s degrees
  • Experience: +3 years of experience in quality assurance in BFSI, Insurance . Experience in the insurance industry is desired.
  • Experience in Voice and non voice process

    • B Organizational Relationships

    Reports To

    Sr Project Manager

    Supervises

    Quality Assurance and Projects

    C Job Dimensions

    Geographic Area Covered

    Thane Location

    Internal Stakeholders

    All Operations Processes

    External

    NA

    D Key Result Areas

    Organization Process

    Key Contributions

    Operations Processes Voice and Non voice

    · Quality Audits:  Conduct quality audits and provide feedback to teams to improve performance and adherence to protocols.

    · Reporting:  Prepare detailed reports on quality metrics, audit findings, and improvement plans.

    · Process Improvement:  Identify areas for process improvement

    · Customer Satisfaction:  Ensure that customer interactions are handled professionally, and that customer satisfaction is maintained at the highest level.

    · Compliance:  Ensure all processes comply with industry regulations and company policies.

    · Skills:

    o Strong analytical and problem-solving skills.

    o Attention to detail and a commitment to Quality.

    o Excellent communication and interpersonal skills.

    o Ability to work independently and as part of a team.

    E Skills Required

    Technical

    · Quality Assurance Audits, MS excel and MIS

    Behavioral

    · Probing Skills, Communication Skills

    Essential

    Desired

    Interpersonal skills

    ü

    ü

    Communication skills

    ü

    ü

    Creative thinking skills

    ü

    -

    Supervising/Leadership skills

    -

    Teamwork Skills

    ü

    ü

    Influencing skills

    ü

    ü

    Relationship Building skills

    ü

    ü

    Decision making skills

    ü

    ü

    Interpersonal skills

    ü

    ü

    F Incumbent Characteristics

    Essential

    Essential

    Qualification

    Graduate in any fields

    Audit Skills

    Experience

    +3

    Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application