Senior Executive/Executive - Operations Support (BH ID: 694123)

Brief Summary:
Join our dynamic team as an Operations Support Executive, where you will play a vital role in enhancing user experience by addressing Level 2 support tickets and ensuring seamless operations across platforms. This position is perfect for those passionate about problem-solving and teamwork.

Responsibilities:

• Manage and resolve Level 2 support tickets escalated from Level 1 support within defined service level agreements (SLAs).
• Perform root cause analysis for recurring or complex issues related to web and mobile applications.
• Troubleshoot across various modules, including bookings, payments, access control, and notifications.
• Validate fixes prior to ticket closure and ensure thorough documentation of resolutions.
• Support incident triage during service disruptions and work collaboratively with multiple internal teams to resolve issues.
• Identify and recommend preventive measures for recurring problems and...