Job Description

Job Description

WHAT YOU GET TO DO

  • Facilitate training courses in both live and on-line environments
  • Design and develop need-based L&D programs to support the business
  • Manage and maintain data as per the L&D requirements during new hire / cross skill / floor support training
  • Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management
  • Work with SMEs to transform expert content into learner friendly classroom, online and/or blended learning solutions
  • Manage and develop project plans and timelines
  • Contribute to training process improvements and participate in other projects as needed
  • Act as a liaison with L&D and the business department to ensure consistency with practices, processes and manage scheduling of programs
  • Contributes to process improvements and innovation in the L&D function
  • Attend any client mandated trainings
  • Carry out trainer responsibilities in accordance with the organizations policies; this includes training employees, assigning and directing work, appraising performance of new hires, rewarding and disciplining employees, addressing complaints and resolving problems within the training group.
  • Monitor advisors progress throughout duration of training including providing coaching and developmental feedback. Conduct classroom training as per ramp planning.
  • Utilize effective presentation skills including creative training techniques and accelerated adult learning techniques. Adapt developed classroom agenda, timelines, and content flow as necessary to deliver effective training to trainee group.
  • Mentor and develop trainers under training, in facilitation and presentation skills and training methodologies as directed by the Leadership.
  • Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives.
  • Drive continuous process improvement in program execution by providing documentation of existing processes, evaluation of likely scenario

    • Qualifications

    WHAT ABOUT YOU?

  • Minimum 2+ years of strong knowledge in US Mortgage Origination Services
  • Should be a Graduate in any discipline
  •  Should have sound understanding of MS Office
  • Should have strong verbal and written communication skills.
  • Should have good people management skills
  • Must be able to liaise with the onshore and offshore teams to recommend process changes to benefit the business
  • Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business
  • Should have the ability to work under stringent timelines and pressure
  • Be a team player and act in accordance with the organization’s code of conduct at all times.

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