Senior FIX Analyst

Description

Job Description

a.Manage complex FIX implementations and upgrades.

b. Respond to requests for technical assistance via phone, email or in person (remotely or on-site).

c. Diagnose software and connection issues and recommend the appropriate solution.

d. Analyze problems, answer questions, and provide training related to the software.

e. Identify and test workarounds for bugs or deficiencies in the software and/or associated FIX infrastructure.

f. Research issues dealing with third party software.

g. Follow a standard set of procedure and methods when responding to customer requests or inquiries.

h. Conduct research on questions and issues using available information resources and other FIX Analysts.

i. Keep a detailed log of all customer interactions and prepares resolution reports for issues reported by the customer.

j. Maintain Best Practices for FIX Onboarding and Integrations.

Requirements...