Senior Fraud Deterrence Analyst

Select how often (in days) to receive an alert:

Purpose

Contributes to the overall success of Fraud Deterrence (FD) by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

Champions a customer focused culture to deepen customer relationships and leverage broader Bank relationships, systems and knowledge. Ensure that the customer service provided is of the highest quality by:

• Prioritizing all requests for information, establishing response times and escalating requests to your Supervisor for resolution as necessary, based on workload;
• Analyzing each case/alert and investigating as required, by;
• Reviewing customer account information...