Senior Front Office Manager

Responsibilities:

• Ensures effective management of Front Office's operations while maintaining the hotel's standards and objectives of the Front Office Department.
• Maintains the profitability of upselling and compliments from guests via social media.
• Overall responsibility includes reservation control, preparation of forecast, daily group movement, room blocking, daily inspection of VIP room assignment, cleanliness and maintenance of the room and setup of complimentary items.
• Co-ordinates with all relevant departments, especially Sales & Housekeeping in preparation of all check-ins and check-outs.
• Conducts spot checks of guest rooms at random intervals to ensure high standards of housekeeping are maintained.
• Oversees front desk reception, guest services, concierge services as well as telephone departments.
• Promotes and nurtures good relationships with key accounts of the Hotel and other sources of potential business. <...