Job Description

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Senior Full-Stack AI Engineer

Title: Senior Full-Stack AI Engineer – AI-Enabled Help Desk (GCP)

Location: Remote


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Responsibilities

  • Own architecture and implementation of a RAG-based AI Help Desk backend :
  • Ingestion + indexing of KB docs (markdown/HTML/PDF)
  • Chat API with conversation history, role context, and tier classification
  • Guardrails (prompt injection / adversarial prompt detection)
  • Ticket creation + escalation logic & tier routing
  • Replace existing front-end mock AI simulator with real backend APIs in the provided repo (pcte-ai-help-desk-demo).

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