Job Description

Job Summary:

We are seeking a highly skilled Senior Functional Consultant with deep experience in Microsoft Dynamics 365 Customer Engagement (CE) to lead functional design and delivery of CRM solutions for enterprise clients. This role involves working closely with business stakeholders to gather requirements, configure applications, and deliver solutions that support customer experience, sales, marketing, and service operations.


The ideal candidate brings strong business process knowledge, deep CRM product expertise, and the ability to lead end-to-end solution implementation within cross-functional teams.


Key Responsibilities:


  • Lead the functional design and delivery of Microsoft Dynamics 365 CE solutions, including modules such as Sales, Customer Service, Marketing, and custom model-driven apps.
  • Collaborate with business stakeholders to gather, analyze, and document requirements and...

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