Senior Global ePayments Analyst

Main purpose of the role/Position Summary :

Process ePayment requests such as taking customer credit card payments over the phone and via virtual/P-card payments. Assist customers with ePayments requests that involve resolving their payment issue/error, disputes, and validating what their payment is associated with. Handle credit card chargebacks directly with the payment processors and customers by providing detailed documentation to support the purchase. Resolve incoming customer queries related to credit card, direct debit, PayPal, and other ePayment methods. Inquiries can cover transactions associated with auto-renewals one time charges. Review and process credit card refunds through Trimble’s various systems. Hands-on experience with ePayments merchants like Cybersource, Global Payments, PayPal, American Express, Cielo, Stripe, Fiserv, etc,. Create backup and be backup for the entire team in order to improve support and customer satisfaction. Review Trimble’s curr...