Senior Global Telecoms Messaging Engineer

Responsibilities of the Role:

• You report to the Messaging Value Stream Agile Master.
• You assure second line support for SMS, MMS and SMS-FW
• You will review the internal and external processes to optimize repair efficiency
• You will identify improvement opportunities and follow the implementation of these actions
• You will be ready to lead the repair team squad by managing, steering and coordinating the team’s actions
• You will follow-up network and service availability/quality and perform proactive and reactive maintenance actions.
• You work with our customer care team in order to find solutions for problems reported by our customers.
• You perform incident management as well as planned work.
• You work together with our vendors and monitor their performance. You insist on proper delivery service.
• You participate in implementation of the new services and network rollout projects, in collaboration with...