Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
About The Job
As the Global VoC Operator - Senior at Roche Services & Solutions (RSS), you serve as a subject matter expert for the Roche Pharma Voice of the Customer (VoC) Program and Platform (Qualtrics). You drive all aspects of the VoC Program execution on a global layer, from VoC survey design, configuration, execution, and finally reporting, visualizing, and supporting the interpretation of survey results (in close collaboration with Insights Leads, CX Leads, and business team...
The Position
About The Job
As the Global VoC Operator - Senior at Roche Services & Solutions (RSS), you serve as a subject matter expert for the Roche Pharma Voice of the Customer (VoC) Program and Platform (Qualtrics). You drive all aspects of the VoC Program execution on a global layer, from VoC survey design, configuration, execution, and finally reporting, visualizing, and supporting the interpretation of survey results (in close collaboration with Insights Leads, CX Leads, and business team...
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