Senior Guest Experience Host

As a Hospitality Ambassador, you will be the primary point of contact for guests ensuring seamless and exceptional experiences. This role requires strong communication and organizational skills, along with effective decision-making abilities. The successful candidate must possess a high level of professionalism and emergency preparedness at all times.

This position is ideal for those who are passionate about delivering top-notch service to internal and external guests alike. You will lead by example, maintaining a calm composure in challenging situations while treating all individuals with respect and humility.

Responsibilities:

• Maintain professional presence within stateroom services supporting operational excellence through resolving elevator alarms and providing personalized service
• Respond to escalated guest concerns in an up-scale manner showing empathy and actively listening

You will also cha...