Job Description

Innova Solutions has a client that is immediately hiring for a Senior Help Desk Technician


Position type: Full time - Contract

Duration: 6+ Months

Location: San Francisco, CA



As a Senior Help Desk Technician, you will:
  • End-User Support
  • Serve as first line support for support issues (hardware, software, connectivity, and account access).
  • Provide expert-level support for Microsoft 365 applications — particularly Outlook, Excel, Word, PowerPoint, and SharePoint.
  • Support hybrid workers including configuration and troubleshooting for Windows, macOS, iOS, and iPadOS devices.
  • Configure and troubleshoot VPNs, MFA, and mobile device management (MDM).
  • Troubleshoot issues with laptops, mobile devices, printers, and peripherals.
  • Systems Administration
  • Manage user accounts, permissions, and security groups with our MSP
  • Assist with patc...

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