Job Description

The Senior Human Resources Generalist plays a pivotal role in fostering a positive and productive work environment by designing, implementing, and managing employee welfare programs. This role ensures that employees' physical, emotional, and social well-being are prioritized, contributing to higher engagement, retention, and overall organizational success.

Previous Call Center/BPO experience REQUIRED

In this role you will:

Key Responsibilities

  • Emergency Action Plan: Design and maintain protocols for immediate response to employee health emergencies within the workplace, including medical incidents, psychological distress, and crisis situations. Ensure timely coordination with on-site responders, healthcare professionals, and support services to facilitate rapid intervention, safe transport, and post-incident care. Promote awareness and training among staff to recognize early warning signs and activate appropriate response channels ...

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