Senior Implementation Consultant

Senior Implementation Consultant 

Function: Customer Experience 

Reports to: Manager, Implementation 

Reviewed:

Position Summary: 

The Senior Implementation Consultant is responsible for managing the end-to-end partner onboarding process of multiple implementations for medium to enterprise level customers. To ensure a smooth transition of all clients this position owns implementation project plan development, partnership communication, internal strategy and operations for their current implementations, and change management for all stakeholders impacted by the implementation. Additionally, this position is responsible for driving results with clients, with the goal of increasing their satisfaction and retention.  

We are looking for candidates to work remotely while based in Eastern time zone hours either in the United States or Canada.  

Key Responsibilities: 

• Project Planning: Develop project plans and timelines for the...