Job Description

A leading AI solutions provider in Toronto is looking for an experienced Incident Manager to oversee incident lifecycles, ensuring effective resolutions and minimizing business impact. The role demands strong technical acumen, crisis ownership, and exceptional communication skills to coordinate across teams. Ideal candidates should have over 12 years in high-pressure technical support roles, demonstrate proficiency in monitoring tools, and possess the ability to influence high-level stakeholders. Experience in incident management processes is essential for success in this position.
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