Job Description

A leading software company based in Toronto is seeking an experienced Incident Manager to oversee crisis management and incident resolution. This role requires 12-15 years of experience in customer-facing technical support and expertise in using monitoring tools like Datadog. You will lead crisis calls, coordinate internal teams, and refine incident management processes to ensure swift service restoration. Exceptional communication skills are essential, as is a strong technical background in systems architecture and API integrations.
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