Senior Incident & Customer Resolution Lead (Hybrid)

A leading technology company is seeking a Senior Customer Facing Resolution Manager in Mexico City to lead critical incident management. This hybrid role requires a minimum of 3 years in escalation management or technical support, along with strong communication skills. The ideal candidate will champion customer success by ensuring effective collaboration and managing multiple incidents. Clear communication to stakeholders during high-stress situations is key for this role, with a competitive salary range of MXN 882,000 - 1,236,000.

Senior Incident Customer Resolution Lead Hybrid • Xico, Veracruz, Mexico