Senior Incident Manager

Overview

Senior Incident Manager (QoS Major Incident Management Team) at TechDelivery

Location: Barcelona, Spain – Hybrid (Barcelona City Center office presence required, not daily)

Contract Type: Full-time – Permanent

On-call: One week on-call duty every 3–4 weeks

Languages: Native/very fluent French (C2), English (C1+/native), and fluent/native Spanish are mandatory

About the Role

We are seeking Senior Incident Managers to join the Quality of Service (QoS) Major Incident Management Team in Barcelona. This is a highly operational and demanding role, requiring strong executive communication skills, transversal IT knowledge, and resilience under pressure. The Incident Manager acts as the primary escalation point during major IT incidents, coordinating teams across infrastructure, applications, and business, while maintaining clear communication with C-Suite executives.

Key Responsibilities

• Lead and coordinat...