Job Description

Primary Duties / Responsibilities:

  • Responsible for communication with key stakeholders at customer front, the CSG Sales organization, Product, DevA, Engineering, LCM and key Management staff on the status of Support Services and Critical accounts within the assigned geography.
  • Ensure timely, professional, and effective communication with the customer and internal executives.
  • Proactively addresses any issues impacting the effectiveness of CSG service and customer perceptions of deficiencies with respective stakeholders.
  • Manages the remediation process and technical resourcing by facilitating cross departmental collaboration, coordinates the end-to-end customer experience and owns the internal and external communications.
  • Acts as customers and account team's primary contact during critical situations.
  • Works with the technical specialists to manage the escalation and resolution of problems and incidents.
  • Rotation base...

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