Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Implementing Palo Alto Firewall policies, as well as Bluecoat/Zscaler policies and PAC Files
+ Troubleshooting customer issues with various Security Devices such as Palo Alto Firewalls, Bluecoat, Zscaler, etc.
+ Joining Warrooms to quickly analyze, communicate, and resolve complex issues
+ Monitoring alerts across various security devices to ensure they are health
+ Cloud Support for Azure, AWS, GCP environment, specifically for Palo Alto support
+ Identify and utilize AI for various processes and procedures
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Undergraduate degree or equivalent experience
+ Cloud experience when working with Palos built in Azure, AWS, GCP
+ Proven ability to troubleshoot issues on Zscaler and Palo Alto Firewalls to implement the necessary solution
+ Proven good communication skills to be able to join Warrooms when necessary to quickly identify and resolve complex issues
+ Proven ability to work well with other team members to help resolve issues more efficiently
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
**Primary Responsibilities:**
+ Implementing Palo Alto Firewall policies, as well as Bluecoat/Zscaler policies and PAC Files
+ Troubleshooting customer issues with various Security Devices such as Palo Alto Firewalls, Bluecoat, Zscaler, etc.
+ Joining Warrooms to quickly analyze, communicate, and resolve complex issues
+ Monitoring alerts across various security devices to ensure they are health
+ Cloud Support for Azure, AWS, GCP environment, specifically for Palo Alto support
+ Identify and utilize AI for various processes and procedures
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Undergraduate degree or equivalent experience
+ Cloud experience when working with Palos built in Azure, AWS, GCP
+ Proven ability to troubleshoot issues on Zscaler and Palo Alto Firewalls to implement the necessary solution
+ Proven good communication skills to be able to join Warrooms when necessary to quickly identify and resolve complex issues
+ Proven ability to work well with other team members to help resolve issues more efficiently
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
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