Senior Information Technology Engineer

Role:
Senior IT Support Engineer (3rd Line)

Location:
Oxford Circus, Central London

Salary:
£45,000 - £50,000 Plus 28 Days Holiday, Paid Certifications/Qualifications, Healthcare, Hybrid Working and more

A leading, accredited MSP in Central London with a highly skilled Service Desk is looking for a Senior IT Engineer (3rd Line) to join their team. They support a broad client base and operate a structured escalation function for P1 and P2 incidents.

You will join as a senior escalation point on the Service Desk, working closely with the Service Desk Manager, Escalations Team Leader and other senior engineers to ensure business critical issues are resolved quickly and properly. This is a hands-on 3rd line role, with responsibility for both resolution and technical guidance to 2nd line engineers.

Key Responsibilities

• Own and resolve high priority (P1/P2) escalations
• Troubleshoot across Microsoft cloud, servers, virtualisa...