Senior Information Technology System and Network Engineer

Job Summary

We are seeking a highly skilled Level 3 MSP Engineer to act as the final escalation point for complex infrastructure, cloud, security, networking, and unified communications issues. The ideal candidate will have deep hands-on experience with Cisco collaboration technologies, Microsoft 365, Azure AD, enterprise networking, firewalls, security platforms, and virtualization .

This role requires strong troubleshooting expertise, architectural understanding, and the ability to work independently in a fast-paced Managed Services or enterprise IT environment.

Key Responsibilities

Tier 3 Support & Escalations

• Act as the highest level of technical escalation for complex infrastructure, network, security, and UC issues.
• Perform deep root-cause analysis and provide permanent fixes for recurring problems.
• Work closely with L1/L2 teams, providing guidance, mentoring,...