Senior Infrastructure Engineer (Projects)

The Senior System Engineer is responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues and conducting root cause analysis. He is also required to manage change request through changes requests processes including requirement gathering, impact analysis, design, testing to integrate the change to existing environment

What will you do? 

• Responsible for team KPIs. Monitor and report KPIs.
• Manage the service level agreements (SLAs) as stated in the master contract (MSA) in the areas of:
  • Desktop support management
  • Server support management
  • Network support management
  • Security support management
• Manage BAU operations and ad-hoc projects at the customer sites
• Manage project budgets vs actuals for project revenue and cost
• Ensure service requests raised by customers are prioritized a...