Senior Infrastructure Support Analyst

Overview

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contributes to the overall success of the Global Network Operations Centre (GNOC) as part of the FPR (Firewall Port Request) implementation team, ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies and procedures.

Responsibilities

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provide superior problem-solving at the senior technical level to autonomously resolve network and firewall issues that may occur during regular network operations.
• Follow the Bank’s established change management guidelines and autonomously identify scenarios when escalation...