Senior Instructional Designer

Be part of a highly technical content and curriculum design team that ensures the success and quality of new and existing courseware (Instructor-Led Training, On Demand content and Simulators).

• Create a diverse range of learning materials, from written and video learning to interactive modules and job aids, tailored for self-service, live, and virtual instructor-led training.

• Participate in pre-release planning to investigate and discuss the latest release changes for multiple product portfolios.

• Write concise chapter narratives and develop real-world examples and guided labs.

• Create different types of assessments to measure the skills, knowledge, and abilities of learners.

• Develop engaging training for Generative AI and Agentic AI.

• Strengthen learning outcomes while expanding expertise in AI solutions.

• Act as a collaborative, valuable team player who interacts with course owners, instructors, cross-functional work teams, key stakeholders, and subject matter experts to develop course specifications and gather course content.

• Demonstrate project management skills across multiple courses by assisting course owners with completion of assigned release tasks and mentoring junior team members.

• Assess our learning materials to identify areas for improvement and develop innovative solutions to fill those gaps.

• Classify and collect course survey data to distribute to course owners or simulator teams.

• Assist with content testing and quality assurance to ensure accuracy and proper functionality within ServiceNow University.

• Assist with lab instances support by setting up data packages of ServiceNow for each release.

Qualifications

To be successful in this role, we need someone who has:

· 5+ years of experience building education curriculum and content development with strong instructional design principles.

· 5+ years of technical training/eLearning/Instructional Design experience for Information Technology (IT) or Software Development topics.

· 4+ years of experience participating in customer-facing education development projects.

· Experience with Web Technologies (HTML, JavaScript, Web Services) and working in a SaaS environment.