Senior IT Customer Service Manager

Senior IT Customer Service Manager

The IT Client Services Manager is responsible for managing relationships with LATAM internal business areas and IT BRMs, acting as a liaison between final internal users and IT teams. The role ensures efficient delivery of outsourced and internal IT operational services in compliance with SLAs, promotes continuous improvement, and fosters collaboration between internal teams and external providers. It also ensures operational alignment of IT services with corporate goals.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• More than 5 years of experience in IT Service Management, vendor management, or customer-facing IT roles.
• ITIL certification (v3 or v4) is required.
• Strong knowledge of ITIL framework, service delivery models, and operational governance.
• Proven experience managing relationships with internal stakeholders and external service ...