Job Description

Overview

GovCIO is hiring for a Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding customer support to users. This position will be located in Houston, TX, and will be an on-site position.

Responsibilities

  • Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
  • Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation.
  • Install software patches, updates, and upgrades, including remote server and workstation administrations.
  • Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance.
  • Maintain remote user assistance capabilities, Internet connectivity for stand...
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