Senior IT Engineer

About Groww

We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey.

Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind.

Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo.

Are you as passionate about defying conventions and creating something extraordinary as we are? Let’s chat.

Our Vision

Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services.

Our long-term vision is to become the trusted financial partner for millions of Indians.

Our Values

Our culture enables us to be what we are — India’s fastest-growing financial services company. It fosters an environment where collaboration, transparency, and open communication take center-stage and hierarchies fade away. There is space for every individual to be themselves and feel motivated to bring their best to the table, as well as craft a promising career for themselves.

The values that form our foundation are:

• Radical customer centricity
• Ownership-driven culture
• Keeping everything simple
• Long-term thinking
• Complete transparency

Job Summary

We are looking for a Senior IT Engineer with strong hands-on experience in endpoint security and device management . The ideal candidate will be responsible for managing, securing, and supporting end-user devices across the organization using tools such as CrowdStrike EDR, Jamf Pro, Microsoft Intune , and other endpoint management and response solutions. This role also includes acting as Level 2 (L2) IT Support for endpoint and user-related issues.

Key Responsibilities

• Manage and administer endpoint security solutions , primarily CrowdStrike EDR , including policy configuration, alert triage, incident response, and remediation.
• Deploy, configure, and maintain device management platforms such as Jamf Pro (macOS) and Microsoft Intune (Windows, macOS, mobile devices).
• Ensure compliance with security baselines, patching, and device hardening standards across all endpoints.
• Monitor endpoint health, security events, and performance; investigate and respond to endpoint-related incidents.
• Automate device provisioning, software deployment, patch management, and configuration using MDM/UEM tools.
• Provide L2 IT Support for end-user and endpoint-related issues, including OS problems, device enrollment, security agent issues, application access, and policy-related incidents.
• Act as an escalation point from L1 support and coordinate with L3, Security, and Infrastructure teams when required.
• Collaborate with Security, IT Infrastructure, and Compliance teams to implement and improve endpoint security controls.
• Maintain documentation for endpoint configurations, SOPs, and troubleshooting guides.
• Support audits and compliance initiatives by providing endpoint security and management reports.
• Stay updated with the latest trends in endpoint security, EDR, and device management technologies.

Required Skills & Qualifications

• 3–5 years of hands-on experience in IT endpoint management and support.
• Strong experience with CrowdStrike EDR (installation, policy management, alert investigation, and response).
• Hands-on experience with Jamf Pro for macOS device management.
• Hands-on experience with Microsoft Intune for Windows and cross-platform device management.
• Proven experience handling L2 IT Support responsibilities in an enterprise environment.
• Solid understanding of endpoint security concepts , EDR, antivirus, device compliance, and zero-trust principles.
• Experience managing Windows, macOS, and mobile devices (iOS/Android).
• Good knowledge of OS troubleshooting, patching, and device lifecycle management.
• Familiarity with scripting (PowerShell, Bash, or similar) is a plus.
• Strong problem-solving, communication, and documentation skills.

Preferred / Good to Have

• Experience with additional endpoint or security tools (e.g., Defender for Endpoint, Workspace ONE, SentinelOne).
• Knowledge of identity and access management (Azure AD / Entra ID).
• IT certifications related to endpoint management or security (Jamf, Microsoft, CrowdStrike, etc.).

Qualifications:

• Bachelor degree or equivalent in Information Technology, Computer Science, or a related field.