Job Description


The group you'll be a part of

The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives. 

The impact you'll make

The incumbent will be responsible for end‑user service quality and knowledge excellence by implementing Quality Assurance frameworks, governing Knowledge Centric Services (KCS) aligned knowledge and engineering support processes that reduce friction and improve digital employee experience and cost to serve.

What you'll do

A. Quality Assurance (QA)

  • Develop QA program, sampling, and calibration; perform audits and publish dashboards; coach to improve behaviors and outcomes.
  • Establish a defect taxonomy and root‑cause library; drive CAPA and verify effectiveness.
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