Job Description
Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
Responsibilities:
Responsible for providing high-quality, prompt, courteous, and efficient Level 2 technical support in order to maintain a high level of user satisfaction while meeting established SLOs.
Main tasks:
Take ownership of all incidents and requests escalated by the Help Desk team and/or other channels requiring support from the Infrastructure & End-User Support Team, ensuring resolution in accordance with SLOs.
Ensure accurate chargebac...
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