Senior IT Helpdesk Technician

About the role

We’re a fast-growing South Australian cybersecurity and managed services consultancy, supporting businesses that rely on secure, reliable, and well-supported technology. As our client base grows, we’re looking for a Senior Helpdesk Technician who thrives on solving problems, mentoring others, and delivering exceptional client experiences.

What you’ll be doing

As a Senior Helpdesk Technician, you’ll handle complex escalations, support and mentor junior technicians, and work closely with our team lead and cyber teams to ensure clients receive proactive, high-quality service.

This is a hands‑on role for someone who enjoys variety, accountability, and being genuinely valued for their expertise.

Acting as a senior escalation point for Level 2 and Level 3 support issues

Delivering prompt, professional support across phone, email, remote, and onsite channels

Mentoring and supporting junior helpdesk techni...