Job Description
Your Responsibilities
Understand the business objectives and design/evolve correspondent IT services in the area of compliance related processes like account opening, periodic KYC review, fraud detection or fund transfer compliance
Liaise and communicate with all stakeholders
Ensure and maintain the IT service catalogue and service documentation
Ensure and coordinate the incident, problem and change management processes
Assess and mitigate service risks and respond to risk related matters such as audits, access rights controls and risk assessments
Identify and implement continuous service improvements through automation, process improvement as per ITIL practices
Manage, monitor and report service level agreements and performance
Administrate software support and maintenance contracts
Your Profile
University degree in information technology, computer science, business administration or other related fields or completed apprenticeship or similar ba...
Understand the business objectives and design/evolve correspondent IT services in the area of compliance related processes like account opening, periodic KYC review, fraud detection or fund transfer compliance
Liaise and communicate with all stakeholders
Ensure and maintain the IT service catalogue and service documentation
Ensure and coordinate the incident, problem and change management processes
Assess and mitigate service risks and respond to risk related matters such as audits, access rights controls and risk assessments
Identify and implement continuous service improvements through automation, process improvement as per ITIL practices
Manage, monitor and report service level agreements and performance
Administrate software support and maintenance contracts
Your Profile
University degree in information technology, computer science, business administration or other related fields or completed apprenticeship or similar ba...
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