Senior IT Service Desk Engineer

Senior IT Service Desk Engineer

Device Technologies has been dedicated to improving patients’ lives since 1992 through leading‑edge technology and services. With headquarters in Sydney, the company supports hospitals and healthcare professionals worldwide, employing over 1,000 staff across Australia, New Zealand and Asia.

In the IT operations team, we seek an experienced Senior IT Service Desk Engineer with a strong background in Infrastructure and End‑User Computing (EUC). The role delivers high‑quality technical support, mentors junior analysts, and plays a key link between frontline support and back‑end infrastructure teams.

Key Responsibilities

• Serve as the senior point of escalation for complex technical issues across desktops, laptops, mobile and peripheral devices.
• Respond to and resolve Level 2/3 incidents and service requests in line with SLAs.
• Monitor and manage the IT ticketing system, ensuring timel...