senior it support engineer

Job Title: Senior IT Support Professional

We are seeking an experienced Senior IT Support Professional to join our team in Dubai. The ideal candidate will possess a strong background in Tier 2 and 3 support for complex issues, system deployments, and mentoring junior engineers.

About the Role:

This is a senior-level position that involves delivering high-quality technical assistance to our stakeholders. Key responsibilities include resolving critical incidents within agreed timeframes, managing system upgrades and maintenance activities, and collaborating with cross-functional teams to drive business outcomes.

Key Skills & Qualifications:

• Bachelor’s degree in Computer Science or related field;
• A minimum of six years' hands-on experience in Tier 2/3 helpdesk or infrastructure roles;
• In-depth knowledge of IT service management best practices;