Job Description

ICAP Outsourcing Solutions, one of Greece’s leading B2Bservice providers with more than 55 years of market presence, is seeking a Senior IT Support Engineer to join its IT Helpdesk team.

You will report to the IT Operations Director and supportusers across all business units, providing 1st and 2nd level IT support whileensuring system reliability and security. This role offers the opportunity towork in one of the most dynamic companies in the sector, promotingcollaboration, stability, and work–life balance.

Key Responsibilities

  • Provide day-to-day end-user IT support (remote & on-site)
  • Manage and maintain PCs, laptops, and endpoints
  • Diagnose and resolve hardware, software, and network issues
  • Log, track, and resolve support tickets within agreed SLAs
  • Administer Active Directory (onboarding/offboarding, security groups)
  • Manage cloud-based platforms (RMM, Microsoft 365)
  • Ensure compliance with operational and security procedures
  • Prepare basic reporting and ensure endpoint health

    • Απαραίτητα Προσόντα:

  • Degree in Computer Science, IT, or related field(or equivalent experience)
  • Minimum 5 years’ experience in IT Support / Helpdesk / Desktop Support roles
  • Hands-on experience with Windows 11 and Active Directory
  • Good understanding of networking fundamentals and mobile devices
  • Strong problem-solving, communication, and organizational skills
  • Team-oriented mindset with a proactive attitude
  • Good command of English

    • Παροχές:

  • Salary aligned with experience and seniority
  • Hybrid working model
  • Private medical insurance
  • Career development opportunities within a fast-growing organization
  • A supportive environment that values balance and long-term collaboration

    • All applications will be treated with strict confidentiality.

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