Senior IT Support Engineer

We are seeking a Senior IT Support Engineer who combines deep technical expertise with empathetic, clear, and professional communication. This role is ideal for someone who takes ownership of issues end-to-end, documents thoroughly, and consistently keeps end users and business outcomes front and center.

The ideal candidate is organized, detail-oriented, security-conscious, and an excellent problem solver who performs well under pressure in fast-paced environments. Strong interpersonal and communication skills are critical, as this is a highly client-facing role requiring trust, professionalism, and confidence.

JOB RESPONSIBILITIES

• Uphold the highest standards of honesty, integrity, confidentiality, and professionalism in all interactions.
• Deliver exceptional customer service in both routine and urgent support scenarios.
• Provide hands-on support for client hardware, software, and infrastructure-related issues.
• Take ow...