Senior IT Support Engineer

​Industry: Hedge Fund / Asset Management

Coverage: Global, 24/7 support rotation

Role Overview

The Senior IT Support Engineer provides high-quality, front-line technical support across all departments in a fast-paced hedge fund environment. This role combines hands-on user support with ownership of helpdesk operations, collaboration with managed service providers, and participation in IT projects, technology refresh initiatives, and structured change management. The role is critical to ensuring system stability, security, and minimal disruption to trading and investment activities.

Key Responsibilities

User, Trading & Business Support

• Provide first-line technical support to staff across all departments, ensuring prompt resolution of hardware, software, network, remote access, and telephony issues.

• Support front...