Job Description
HCLTech is a global technology company with over 223,000 employees across 60 countries. We deliver industry-leading capabilities centered around digital transformation, engineering, cloud solutions and AI powered by our broad portfolio of services.
Our client base spans all major verticals providing customized industry solutions for Financial Services, Manufacturing, Life Sciences & Healthcare and more. With consolidated revenues of $13.7 billion as of September 2024 we continue to grow at an exponential rate
About the Role:
We are seeking a highly skilled Technical Support Engineer who will be responsible for troubleshooting technical issues in Genesys Contact Center systems. This role involves collaborating with cross-functional teams to resolve incidents and ensure optimal performance.
- Please provide level two support for Genesys components including routing reporting voice infrastructure monitoring system health identifying preventing resolving related issues collaboratively ensuring quality standards compliance SLAs adherence perform root cause analysis implement preventive measures document work tasks assist team members participate change management activities enhance skills knowledge embrace new ideas continually strive excellence approach customer-centric
Skill Requirements:
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