Job Description
What a Day In The Life Looks Like
Utilize active listening, empathy, and other emotional intelligent skills to properly handle customer interactions.
Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software.
Quantify issues and provide supporting data if issues are escalated to ERP Vendor, Honeywell/Vocollect, RF Hardware Provider, Seagull Scientific, Bartender, Georgia Softworks, or other third parties.
Manage the WMS environments and migration of configurations between environments.
Support the operation and continuous improvement of the monitoring of cloud solutions.
SQL performance monitoring / index and query tuning.
Meet or exceed defined customer service satisfaction scores and meet SLAs for initial response and issue resolution.
Maintain clear, concise communication with customers and internal teams. Accurately document all relevant information in the ticketing system.
Collaborate seamle...
Utilize active listening, empathy, and other emotional intelligent skills to properly handle customer interactions.
Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software.
Quantify issues and provide supporting data if issues are escalated to ERP Vendor, Honeywell/Vocollect, RF Hardware Provider, Seagull Scientific, Bartender, Georgia Softworks, or other third parties.
Manage the WMS environments and migration of configurations between environments.
Support the operation and continuous improvement of the monitoring of cloud solutions.
SQL performance monitoring / index and query tuning.
Meet or exceed defined customer service satisfaction scores and meet SLAs for initial response and issue resolution.
Maintain clear, concise communication with customers and internal teams. Accurately document all relevant information in the ticketing system.
Collaborate seamle...
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