Senior IT Technical Customer Support - English Advanced -

What a Day In The Life Looks Like

• Utilize active listening, empathy, and other emotional intelligent skills to properly handle customer interactions.
• Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software.
• Quantify issues and provide supporting data if issues are escalated to ERP Vendor, Honeywell/Vocollect, RF Hardware Provider, Seagull Scientific, Bartender, Georgia Softworks, or other third parties.
• Manage the WMS environments and migration of configurations between environments.
• Support the operation and continuous improvement of the monitoring of cloud solutions.
• SQL performance monitoring / index and query tuning.
• Meet or exceed defined customer service satisfaction scores and meet SLAs for initial response and issue resolution.
• Maintain clear, concise communication with customers and internal teams. Accurately documen...